Your Hometown Appliance Store
Highway Appliance Company is locally owned and operated by Jerry Zahand, Jr. It has been said many times that "A good investment is worth its weight in gold" and Jerry believes in the investment that's been made in Highway Appliance Company. That investment is YOU, our customer.
Every customer who walks into our store will be greeted with a warm welcome and friendly smile. Our goal is to provide you with exceptional customer service. We guarantee you will be offered the best selection at the right price.
Our staff of NCA certified sales advisors average 25 years experience. We understand the pressure of making the right choice when selecting major appliances, furniture, mattresses or television purchase for your home. We will help you determine what the best value is to satisfy your needs and budget.
In short, we eliminate the guesswork when buying an appliance, bedding, furniture or television, because we treat our customers right by giving them Savings, Selection, Service, Speed and above all, Satisfaction!
POTHOLE, our MASCOT, was born on May 1, 1996 at 4:00 pm on Route 88. As a baby, he managed to charm the entire office. He has become a valuable member of our team and at one time he had been rumored to be the top salesperson in the office. Pothole occasionally makes public appearances at our store during special events and even appears at community activities & parades.
Pothole spends a lot of time on the road visiting our manufacturers to make sure our store provides you with top quality merchandise. Kids are important to Pothole and we know it, so when the kids come around and Pothole is out of town, we provide them with a Pothole souvenir to take home.
At Highway Appliance, our goal is to provide superior products, service and support to our customers by maintaining optimal efficiency, cooperation and communication between management, staff and customers. This is achieved by continually striving for improvement in all phases of our operation and by constantly monitoring and adapting to our customer's wants and needs.
Us Against The Big Guys
Competition is the name of the game today. Mom and Pop/Independent Stores are competing for your business and are now taking the lead against some of the major players in the market today. According to the latest annual survey conducted by Consumer Reports: The "Mom and Pop" Stores are not only known for their service, but many offer good prices and a better selection than the bigger nationwide chains.
According to Consumer Reports, while many stores were comparable overall, big differences were found in the details.
The major retailers did not out-price the independent stores for purchases such as ranges, refrigerators, and other large appliances.
The survey also stated the independent appliance stores had stellar salespeople.
The independent stores scored high on the personal touch scale.
75% of the major appliance buyers thought independent store staffers were pleasant, informed or helpful.